Some protocols need access credentials in order to perform properly. These include, most notably:
- SNMP version 3
Without proper credentials for accessing the respective endpoints, OTbase Discovery's ability to uncover information will be largely limited to merely detecting an IP address.
The credential hierarchy in OTbase Discovery
You can set credentials at the node level, network level, and endpoint level. Each acts as a default for lower levels if you leave the lower levels unspecified. In other words,
- node level credentials act as the default for network level and endpoint level
- network level credentials override node level credentials and act as the default for the endpoint level
- endpoint level credentials override everything else.
Navigate to the Credentials Section
Once in the OTbase Discovery interface, navigate to the object (node, network, or endpoint) you wish to add the credentials to (left pane). Then in Discovery Details (right pane) go to the Default Credentials section.
Adding New Credentials
Click on the value column for the credentials and select the ellipsis to open a form where you can enter details. Click the New icon to start adding credentials.
Input the username. If the endpoint is a Windows box, this should be an account with administrative privileges on the target machine(s).
Enter the corresponding password for the account.
For some prototols such as WinRM, you may need to provide the authentication type. Choose the type of authentication that the OTbase Discovery will use to connect to the Windows machines. This could be Basic or Negotiate, depending on your setup. Basic is typically used for local accounts, and Negotiate is for domain users.
Save the Credentials
When you are done, save the credentials by pressing OK.
Test the Configuration
To confirm proper setup, test the configuration by initiating a manual probe or any specific action that requires communication with the respective protocol (WinRM, WMI, or SNMPv3).
If issues arise, double-check the accuracy of the entered credentials, assess network connectivity, and ensure that the respective services (WinRM, WMI, SNMPv3) are correctly configured on the target devices.
If problems persist, open a ticket in the OTbase ticket system.